GreenLeaf Market Knowingly Blocking ADA Accessible Route
Yesterday morning I had minor outpatient surgery (post surgery photo) at Barnes-Jewish Hospital. Last evening, after my husband left for work as a Home Health Aide, I decided to take advantage of the nice weather and get a few things we needed from the nearby GreenLeaf Market — he’d called earlier to confirm they were open until 8pm. I had my mask on, hand sanitized, and canvas shopping bag on the back of the headrest on my power wheelchair.
Before I continue the story of last night I want to discuss their ADA accessible route — the route for pedestrians off of the Tucker public sidewalk.
It didn’t take long, however, for a change to be made. The parking stop was removed and a cart carousel was put there instead — but it was initially kept back from the light base to keep the accessible route clear. Over the last year I arrived and found the cart carousel pushed up against the light base numerous times. I always extended my right foot and used my power wheelchair to put the carousel back into place for them, then went inside and did my shopping — leaving through the cleared accessible route.
Last night I arrived just before 7pm to find it pushed against the light base yet again. This time a staff member was retrieving carts from the carousel so I asked him to please move it back from the light base. He said, “go around.” I mentioned the route was an ADA route, that this was a civil rights issue. Unfazed, he continued with the carts.
In hindsight I could’ve handled this differently, but it had been a very long day.
I said I can push it. To I quickly pushed one side away from the light base, it came close to him. He was upset, I was upset. He yelled at the security guard to not allow me into the store — he was blocking the doorway as I arrived. I headed back out but stopped to take the following photograph.
The security guard came out to tell me to leave the premises immediately, which I did. I went out to the public sidewalk to tweet about the experience. While sitting there tweeting (1/2) I noticed numerous people walking past me, and using the accessible route to enter the store. I also noticed the staff, however, had pushed the cart carousel back up against the light base!
Again, I own a big part of this. I had numerous times throughout the last year to point this out to management, but I didn’t. And last night rather than get upset with a guy just doing his job I should’ve just gone around and then mentioned the problem to the manager while leaving with my purchase.
And yes JZ, it can get designed & built correctly and the end user can screw it up. Hopefully I can speak to the manager today. The solution is simple, some pins to prevent the cart carousel from getting pushed up against the light base.
— Steve Patterson